The Government has directed the Malaysian Communications and Multimedia Commission (SKMM) to study the reasons behind the high cost of providing Information Technology (IT) services in the country.
Information, Communications, Culture and Arts Minister Datuk Seri Dr Rais Yatim said there were numerous complaints on how expensive it was to obtain IT services here, while the quality -- particularly connection availability and speed -- was not up to expectation.
The Government would also like to know why the cost for IT services is high in Malaysia. Consumers’ main grouse is that they are charged more compared with users in other countries but the quality of service is not up to mark.
Rais said SKMM must also see to it that providers deliver what they promised consumers, adding that if a provider promised Internet surfing speeds of 10Mb (megabits) per second, the public should not be experiencing a “slow as tortoise service at one or two megabits.”
He said providers whose services failed to meet expectation must be dealt with, adding this was where the Commission, as the enforcement authority, should play its role to ensure the public was not shortchaged.
Rais said efforts must be taken to close the digital gap between rural and urban areas, adding that fixed telephone line providers must expedite the laying of optical fibre cables so that people in districts and kampungs (villages) could also enjoy Internet service.
"Not only the internet service from private providers does not up to expectation, the internet connection speed at this school also kinda terrible, especially during office hour."
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